Troubleshooting Earning Statement API Errors

Troubleshooting Earning Statement API Errors

Problem (Real-Life Example)

A client trying to pull Earning Statement PDFs via API could retrieve the statement XRefCodes but hit errors when fetching the actual PDF files. The Web Services role looked correct, leading the team to suspect an issue with PGP key configuration.

💡 Expert Tip

If you’re fetching PDFs via API:

• Make sure the PGP key has been generated and loaded properly.
• Confirm whether the key is maintained by your implementation or integration team.
• Check that your role has “Earning Statement” permissions enabled under Web Services access.