Best Practice for Connector Configuration: Use Separate Web Service User Accounts
Originally posted by Pranaw Sharma on October 29, 2025 at 11:38 AM.
Best Practice for Connector Configuration: Use Separate Web Service User Accounts
To ensure smooth and reliable connector performance, we strongly recommend following this best practice when configuring connectors:
Use Separate Web Service User Accounts for Each Connector
Assigning a unique web service user account to each connector prevents one connector’s issue from impacting another. This approach reduces the risk of account lockouts, failed executions, and intermittent connection errors.
Why This Matters
When multiple connectors share the same web service user account, several issues can arise:
- If a password is updated for one connector but not for another, the connector using the outdated password will repeatedly attempt to connect with invalid credentials.
- This can lock the shared web service user account, causing all connectors using that account to fail.
- If the connector is configured to automatically unlock after a few minutes (for example, 5 minutes), it may appear to work sporadically, making the issue more difficult to diagnose.
Recommended Action
- Always configure each connector with a dedicated web service user account.
- If connectors must share the same account, ensure that password changes are applied across all affected connectors simultaneously.
By following these guidelines, you can help maintain consistent connectivity, prevent unnecessary disruptions, and simplify troubleshooting efforts.
Thank you for helping maintain a stable and secure integration environment.
