Employee Export job stays in "Received" status for 10+ minutes at certain times of day

Question

We run an employee bulk export every 30 minutes through the REST API, using an API user with token authentication:

1. POST /V1/employeeExportJobs (pay groups plus expanders) returns a job ID.
2. We poll GET /V1/employeeExportJobs/Status/{jobId} with backoff, up to 10 minutes.
3. When the status is Succeeded, we read GET /V1/employeeExportJobs/Data/{exportId}.

Normally the job succeeds in about 1 minute. But several times a week, the job stays in "Received" for over 10 minutes and never starts, so our run times out. A few times it stayed in "Running". The next run, 30 minutes later, usually succeeds in about a minute.

What we've seen over the past couple of weeks:
- About 12 stalls in 8 days.
- Most between about 6:10-7:10 AM and 5:40-6:10 PM Eastern, very few midday.
- Our slowest successful export took about 8.5 minutes.

Questions:
1. Are export jobs queued per company, or shared across tenants? Are there known busy windows when jobs wait longer?
2. Is there a recommended maximum wait, or a way to cancel a job that's stuck in "Received"?

How could I reach out to Support for help with investigating thing?

Job IDs for recent stalled jobs are available if that helps.

Brenda.S · Answer

​@jschwHi,Thanks for providing the detailed observations. The recurring delays during specific time windows are certainly worth investigating, particularly since the exports normally complete in approximately one minute.The Received status suggests the job has been accepted but may still be waiting to begin processing. However, we'd need the API team to confirm how jobs are queued and whether there are any capacity constraints during those periods.I recommend opening a Dayforce Support case and including the affected job IDs, timestamps (with time zones), environment/namespace, and examples of both successful and stalled executions. This will allow the team to review backend job processing and determine why some requests are delayed.Support can also confirm the recommended polling duration and whether a supported cancellation mechanism exists for these jobs.You can submit a case through the Dayforce Support Portal. Please feel free to share the case number here so we can help track the investigation.Thanks,Brenda

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