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I am running a benefits export (834 format) and keep getting an error: 'Invalid element name: Loop2100A.WorkHoursCount for member: Employee Number='46'.' The export loads member da

Forum|Forum|15 days ago
September 15, 2026
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Originally posted by Aman Gaur on December 10, 2025 at 3:42 AM.

Hi all,

I am running a benefits export (834 format) and keep getting an error: 'Invalid element name: Loop2100A.WorkHoursCount for member: Employee Number='46'.' The export loads member data but fails during formatting. I’ve checked my export configuration and mapping but can’t find any problem. Any debugging steps you can suggest because I don't see any problem with the Emp 46.

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Originally replied by Eddie Heinzelman on Dec 11, 2025, 9:50 AM.

Aman,

In my experience with 834 exports, I don't recall sending the WorkHoursCount field. In the XML realm, that entire segment of Member Income Segment is disabled typically. Is your vendor requiring that field or segment? If not, is it one you can bypass or turn off?

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Originally replied by Aman Gaur on Dec 15, 2025, 12:17 AM.

HI Eddie, actually its working after disabling that but it is required as well.

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