Dayforce AI Assistant - Hub Content Indexing in Sandbox

Originally posted by Jeff Dooley on May 26, 2026 at 2:32 PM.

Hello, I am currently testing the Dayforce AI Assistant in a sandbox environment. For testing purposes, I disabled the option to use Dayforce User Guides so the assistant relies primarily on Hub media documents and Hub text content. The assistant is successfully returning information from older published Hub content and is working well; however, newly published Hub documents and text do not appear to be available to the assistant yet. I have reviewed and followed the recommendations in the “Best Practices and Troubleshooting Guide for Dayforce Assistant” to create content and text for AI consumption. I also came across this article indicating that Hub documents may not appear in assistant search results if indexing has not completed properly:

My question is whether there is a process, scheduled job, or support-triggered action available to force or refresh indexing for Hub content so newly published documents become searchable by the assistant. Has anyone encountered similar delays with newly published Hub content becoming available to the assistant in a sandbox environment? I have heard informally that the indexing may not happen as often in non-prod environments.